complaints handling

We know that, despite every effort on our part and on your own part, things go wrong from time to time. If you have a problem, contact us as soon as possible either by telephone, e-mail or by post. It may be possible for us to resolve the problem straightaway.

How to submit a complaint?
The MEB prefers e-mail. If you have any complaints, please send an e-mail to: klachten@cbg-meb.nl

If you submit a complaint, please mention at least the following to enable quick handling:

1. your name, address and telephone number;
2. date;
3. description of the complaint. In other words, describe the issue and name the person at the MEB with whom you discussed it.

Writing to us
You can submit your complaint by post to:

Agentschap College ter Beoordeling van Geneesmiddelen
M. de Coninck,
P.O. Box 8275
3503 RG Utrecht
The Netherlands

Recommendations for improvement
If you have any recommendations that can help to improve our service please don’t hesitate to contact us: klachten@cbg-meb.nl.